TelAlaska

Billing Information: Monthly recurring charges are billed a month in advance and are prorated for both connection and disconnection. Billing goes out by the first of each month. Late fees are assessed after the due date and disconnects may be scheduled if payment is not received by the due date. A deposit equal to two months average billing may be required to establish credit.

Questions About Your Bill: Notify your local telephone company of a billing error by telephone or in writing within 60 days of receiving the bill. You have the right to withhold payment of any disputed amount pending completion of the billing review. All actions to collect that disputed amount will be suspended until a review is completed.

The FCC also requires disclosures to telephone subscribers, which are as follows:

You may obtain blocking of access to 900 pay-per-call services where it is technically feasible. Requests for blocking and requests for unblocking will be subject to a reasonable one time fee. Our tariffs include the applicable terms and conditions. You have a right not to be billed for pay-per-call services not offered in compliance with Federal laws and regulations established under Titles II or III of the Telephone Disclosure and Dispute Resolution Act.

Your access to 900 pay-per-call service may be involuntarily blocked for failure to pay legitimate pay-per-call charges.

During working hours, Monday through Friday, you can reach Customer Service, by dialing 611, who will put in a trouble report for a technician to be dispatched as soon as possible. If after hours and it’s an emergency, call 611, and our answering service will direct your call to the technician on call.

You are responsible for all inside wiring, your telephone, cord and jack. Your local telephone company is responsible for all line and equipment maintenance to the customer interface box, usually located outside your residence or business. If the problem is in our lines, you will not be charged for repairs. However, unless you have an Inside Wire Maintenance Agreement with us, you will be charged for repairs to the wiring, jacks and phones from the Customer Interface Box into your home.

Service Requests: Problems with your telephone service can be caused by our lines or switching equipment - or there may be something wrong with one or more of your telephones. The source of the problem can make an important difference to you.

When you call our Repair Service with a service problem, we’ll do our best to locate and clear the trouble. If it is found to be in our lines or switching equipment, we will take quick action to correct the problem and, of course, there is no charge. If you determine that the source of the problem is the telephone that you own, then you should follow the instructions on the warranty for repair. These steps can help you determine why your phone is not working: Check to see if all of your telephones are hung up.

Perform a visual inspection of all exposed wiring and connections for damaged or loose connections.

When there is more than one outlet, check each instrument at each outlet to determine if proper operation can be obtained from any outlet. If proper operation is obtained from any outlet, the trouble has been isolated to an instrument or house wiring.

In order to isolate an outlet jack or house wiring problems, simply move a working telephone to each outlet in the house to determine which location is causing the trouble.

A test point device (Network Interface) may have been installed where your telephone service wire comes into your premises. This test point is there to assist in isolating your wiring trouble from the telephone company’s trouble. Follow the steps below:
Residential Network Interface Device Information: Inside cover has this information for step by step troubleshooting. CAUTION - REMOVE PLUG FROM TEST JACK BEFORE MAKING WIRE CHANGES.

TO TEST LINE - REMOVE PLUG FROM TEST JACK, PLUG IN WORKING PHONE. IF YOU CAN MAKE A CALL, PROBLEM IS INSIDE HOUSE. IF YOU CANNOT MAKE A CALL, UNPLUG PHONE, REPLACE PLUG IN TEST JACK AND CONTACT PHONE COMPANY.

Plug - (RJ 11 Jack) Squeeze top of plug and gently pull straight out.

Inside Wire, Binding Posts. (All posts have color coded wires terminated to them).

Inside Wire is the responsibility of the customer. Terminate your inside wire to the binding posts, color to color. (Green to Green, Red to Red, etc...)

The type of service you require.

Whether you need jacks or inside wiring installed.

The type of listing you want in the phone book.

Your employment and credit information.

Location description and/or address and alternative number where you can be reached. New Construction Service Requests: Call as soon as possible to set up service to a new building or one that has not had previous telephone service.

Telephone facilities may not be available in all locations and some delays to your request for service may occur. We will provide service to these areas as quickly as it is possible to obtain necessary easements and perform the construction.

How to Block Telephone Solicitations: Under the provisions of Alaska Statute AS45.50.475, you, as a residential telephone subscriber may contact your local telephone company’s customer service office and request that your listed telephone number be designated with a black dot to indicate that you do not wish to be solicited by telephone. Certain solicitations may be exempt.

We cannot block solicitation calls with our equipment, and we do not have the authority to enforce this legislation. Telephone solicitors are required by law to obtain a list of all subscribers who do not wish to be contacted. We will provide a list of all subscribers with the Black Dot Identification to telemarketers upon request. To request the Black Dot Identification for your residential listing please call customer service.