Update for March 26, 2020
We are aware that many of our rural internet customers on metered satellite internet plans are concerned about increased usage due to their need to connect from home. TelAlaska understands this concern and we want to work with you on easing the financial burden of internet overages. TelAlaska is offering a usage credit up to $100 to be reflected on your May 1 bill (usage period of March 24, 2020 through April 23, 2020), for any customer on a metered satellite internet plan (communities listed below), who has overages for this period. This is in addition to our pledge last week to not terminate service for non-payment, and to waive late fees for 60 days.
To claim the usage credit, please fill out the Usage Credit Request Form or call us at 1-800-478-3127 to request a form. Forms must be received by April 20, 2020 in order for the credit to be applied at the end of the billing period. The credit will be automatically posted to your account; it is not necessary to call to confirm.
TelAlaska appreciates the opportunity to serve and support our customers through these extraordinary times. If we can be of assistance, please do not hesitate to contact us.
TelAlaska communities eligible for an internet usage credit of up to $100 on their May 1, 2020 bill:
Brevig Mission, Cold Bay, Elim, Fort Yukon, Galena, Golovin, Iliamna/Newhalen, King Cove, Koyuk, Little Diomede, Port Lions, Saint Michael, Sand Point, Shaktoolik, Shishmaref, Stebbins, Teller, Unalaska/Dutch Harbor, Wales and White Mountain
March 16, 2020: In order to support the efforts to contain the spread of the Coronavirus (COVID-19), and to protect our employees and customers, our offices are closed to any visitors until further notice. Payments may be made by phone, on our website or via the drop boxes at our Nome, Seward and Unalaska offices. For further assistance, please call us at 1-800-478-3127.
____________________________________________________________________________________________________________
As TelAlaska responds to COVID-19, the health and safety of our employees and customers remains our top priority. The services we provide are critical to the rural communities we serve, and we’re committed to being there when our customers need us most.
How is TelAlaska keeping their customers connected?
TelAlaska will be here to keep you connected throughout the COVID-19 pandemic. We recognize that staying in touch with your family, friends, school and work has never been more important.
Below are a few ways we’re helping consumers, small businesses, and enterprises in our areas.
Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” and concerns raised by members of Congress, which we share, TelAlaska is proud to support our customers by pledging that, for the next 60 days, we will:
- Not terminate the service of any home phone or residential or small business internet customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
- Waive late payment fees that any home phone, residential or small business internet customer may incur because of economic hardship related to the coronavirus pandemic.
What is TelAlaska doing to help provide a safe environment?
When people need us most, we keep them connected. That’s what we do. It’s who we are.
We are closely monitoring updates from our local government and the Centers for Disease Control and Prevention and taking their recommendations on the steps we can take to help prevent the spread of COVID-19. We are also reinforcing safe behavior practices (regular hand washing, the use of hand sanitizer, disinfecting spray/wipes and increased cleaning) in every environment and providing support and guidance to our employees whenever needed. Employees who feel ill have been told to not report to work and we have specific quarantine and communication procedures in place, set forth by government agencies, if an employee is diagnosed with COVID-19 or is asked to self-isolate by a public health authority.
Although our physical offices are closed to visitors until further notice, we urge you to contact us at 1-800-478-3127 or on our website at www.telalaska.com so we can assist you. We can answer questions, upgrade your services, and assist with troubleshooting tips and paying your bill online. Additionally, our help desk continues to be available 24 hours a day, seven days a week at 1-888-570-1792.
What can you do to help us keep our employees and other customers safe?
Every precaution is being taken to ensure the safety and health of our communities, but we need your help. If you have a scheduled installation or repair, and someone in your household is experiencing symptoms or is under a self-quarantine, we will be happy to reschedule your appointment for a later date.
Please contact us at 1-800-478-3127 or via email to customerservice@telalaska.com for assistance.
