Under federal law, our customers have the right to confidentiality of information regarding the telecommunication services to which they subscribe and we have the duty to protect that confidentiality. This confidential information includes such things as specific services a customer purchases, the number of services purchased, who their provider is for a service, call detail records, and charges related to the services purchased. This information is referred to as Customer Proprietary Network Information (CPNI).
TelAlaska customers must establish a CPNI password to discuss account information during a telephone call or to access their account through the customer portal. Please contact TelAlaska at 800-478-3127 to request a CPNI form and we will work with you to establish a password. We may accept the completed form over fax or email only if it is sent from a fax number or email address that has been on the account for a minimum of 30 days.
For your protection, this password cannot derive from readily available biographical information such as your social security number, mother’s maiden name, home address, or date of birth. If you happen to lose or forget your password, TelAlaska has implemented a back-up authentication method. We will ask that you select one of three secret questions to answer. This secret question should prompt you for a response that will allow us to provide you with your password.
Once you have established your CPNI password, please visit our Customer Portal page for instructions on creating an account in the new customer portal.