Updated December 18, 2018
Eyecom is pleased to announce new programming in the Unalaska/Dutch Harbor line-up. C-Span, C-Span 2 and C-Span 3 now appear on channels 91-93. The Blaze is now airing on channel 106 and Revolt is now available on channel 184. We hope you enjoy the new programming!
Updated November 16, 2018
Eyecom has launched new programming to replace the channels that were moved to a satellite that is not visible from Unalaska/Dutch Harbor. Fox Business Network now appears on channel 105, where Fox News Channel was previously. Fox Sports 2 has replaced Fox Deportes on channel 123. We very much regret the loss of these two channels and we appreciate your understanding. Thank you.
November 13, 2018
While investigating the sudden loss of Fox News Channel and Fox Deportes yesterday, we discovered that both channels were moved to a different satellite without any advanced notice to Eyecom. Unfortunately, that satellite is not one that is visible from Unalaska/Dutch Harbor. Just prior to this discovery, Eyecom had prepared the notice below to customers regarding the upcoming loss of the Viacom programming. We are now looking into replacement options for the two Fox channels and we will post an update here once we have information to share. We apologize for this loss in programming and for the fact that the lack of notification from the network resulted in the loss of two channels before replacements could be identified and added to the line-up.
Dear Eyecom Customer,
Eyecom Cable is contacting you regarding some upcoming changes to your cable television line-up and to share the new rates for 2019.
Eyecom recently received news from Viacom that they will soon be moving their programming to a new satellite. Unfortunately, the satellite they have selected is not one that is visible from Unalaska/Dutch Harbor. The following channels will no longer be available on your line-up beginning November 19, 2018:
Comedy Central – CMT – Nickelodeon – MTV – Paramount Network – TV Land – VH1
Eyecom has been reviewing programming opportunities and evaluating picture and voice quality in an attempt to provide you with the best programming that is available. We will be adding the following 23 channels to your line-up on November 19th:
Crime & Investigation
Game Show Network (GSN)
Lifetime Real Women
Oprah Winfrey Network (OWN)
We very much regret losses of such popular programming for reasons beyond our control and we will continue to research new opportunities. While there is no perfect substitute available, we have done our best to acquire channels that will broaden viewing options for our customers. In order to keep sister channels together in the line-up, Eyecom has moved some networks to different channels. Please see your on-screen channel guide for the complete line-up.
Eyecom had planned a rate increase for the basic cable networks in 2019. Due to the loss of the Viacom programming, along with more favorable pricing for the new channels, there will be no change in the basic cable portion of your bill. Unfortunately, the Anchorage Channels Pass-Through Charge, which covers what Eyecom must pay ABC, CBS, Fox and NBC to provide their programming to our customers, will increase by $4 in January. (See more in the sidebar about fees for local broadcast stations.)
We hope that you’ll agree that even with this adjustment to your line-up, cable television remains an excellent source of entertainment and education. We appreciate your business and we welcome your comments and suggestions. Please call or email us if we can assist you in any way.
TelAlaska Customer Service
Additional Information Regarding Fees from Local Broadcast Stations
The fees for the Anchorage stations, which cable companies refer to as “retransmission consent fees”, has continued to increase each year. With advertising revenues declining, broadcasters are trying to find ways to get consumers to pay more for these “over-the-air” channels, which have traditionally been available for free over the public airways. In 2006, retransmission fees were only 6¢ of the average cable customer’s bill per month. In 2019, Eyecom’s pass-through charge for this programming will be $15.35.
Cable television companies regularly must negotiate new rates for these stations and if an agreement is not reached, customers face a blackout of that channel until it’s resolved. An effort is underway to encourage the FCC to reform outdated rules concerning retransmission consent. Consumers are encouraged to contact the FCC with their concerns about increasing cable television bills and potential blackouts. More information and a link for contacting the FCC is available at: www.americantelevisionalliance.org