Video Services from TelAlaska

In order to continue to provide you with quality cable television programming, we must adjust rates to reflect programming expenses which have risen almost 10% percent since our rate change last year. Basic cable television rates in Galena will increase $4.35 per month to $74.30. The increase will be effective on February 1, 2018. The fees Eyecom pays cable networks and local broadcast stations from Anchorage increases each year, and we can no longer absorb those higher costs.

We hope that you’ll agree that even with this adjustment to your basic rate, cable represents a good value to you and your family and remains an excellent source of entertainment and education. We appreciate your business and we welcome your comments and suggestions. Please call or email us if we can assist you in any way.

– TelAlaska Customer Service

Update for February 28, 2018: Eyecom Cable is adding KYES (My Network) to your line-up on Friday, March 2. KYES will appear on channel 9. We will be moving TBS to channel 15 and A&E to channel 36. Please be sure to auto-tune your television to include channel 36. KYES is a sister station to KTUU and features syndicated programming as well as Alaska news from KTUU. We hope you enjoy this addition to your line-up.

Update for March 2, 2018

Please contact us at 581-1399 if you still do not have cable TV service. There is currently not a system-wide outage but some customers have lost service due to an issue with their account settings. We apologize to those experiencing an outage; please know that we are working quickly to resolve the issue.

As a reminder, all televisions now must have a converter box in order to receive any Eyecom programming. If you have not yet picked up your box(es), please stop by our offices at 599 E. Broadway.

Update for January 30, 2018

Eyecom Cable is in the process of adding the 23 new channels to your new digital cable television line-up. The new programming is only available via a converter box. Beginning March 1st the old analog system will be taken down and all televisions must have a converter box to receive any programming. If you have not yet picked up your box(es) please call us at 1-800-478-3127 to make arrangements.

Please also note that many of the networks will have a different channel number on the new digital TV platform. As Eyecom works to finalize aspects of the new digital system, some channel placements will change temporarily. Please consult the guide on your converter box as it will always remain up-to-date. We thank you for your business and we hope you enjoy the new line-up!

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Eyecom Cable is pleased to share with our Unalaska/Dutch Harbor customers news of the completion of a major upgrade to your cable television services. Over the past year we have been working to replace our analog system with a new and improved digital system. This major infrastructure upgrade means you will now receive a clearer picture, enhanced features and, most importantly, the addition of 23 popular channels to your television line-up.The new programming is scheduled to be available on February 1, 2018.

NEW MONTHLY RATE
The addition of 23 new channels means an increase in what Eyecom pays the networks for their programming. Additionally, Alaska broadcast stations (KYUR, KTBY, etc.) have raised their rates significantly for 2018.

The new monthly rate for cable television in Unalaska/Dutch Harbor will be $93.30, an increase of $13.35. We understand that this rate increase is considerable but we hope that you will find value in the new selection of news, entertainment and sports programming.

CONVERTER BOXES
A converter box will be required for each one of your televisions in order to receive the new Eyecom programming. We have two types of converter boxes and each require a monthly fee per box:

Option 1: Standard digital box for $5.95 per month
Option 2: Digital Video Recorder (DVR) for $15.95 per month.

Both boxes include access to 54 free music channels and the DVR boxes have access to six pay-per-view channels. The new converter boxes will eliminate the need for a guide channel as the remote control will have a “guide” button that will access current and upcoming listings.

If you already have a converter box or DVR box from Eyecom you may continue using those boxes after the new service is available. Existing subscribers with a regular converter box will see a price reduction of $3 per month for each box and customers with our DVR box will pay $4 less per month for that same box.

DON’T MISS A SHOW – Reserve your Converter Box(es)
Eyecom will begin distributing boxes on January 15th at our Unalaska office, 599 E. Broadway. Each box will need to be provisioned for your account so we need to know in advance how many and what type of boxes you are requesting.

To reserve your box(es), email us at customerservice@telalaska.com with your name, account number (if known), phone number and the number of standard or DVR boxes you are requesting. Please note that your account will be charged $5.95 per month per standard box and $15.95 per DVR box beginning with the February 1, 2018 billing cycle. A $30 deposit will be required for each DVR box.

You can also call us with the above information during normal business hours at 1-800-478-3127.

We hope that you are excited about the new cable television line-up and features in Unalaska/Dutch Harbor. We appreciate your business and we welcome your comments. Please call or email us if we can assist you in any way.

Eyecom Customer Service
1-800-478-3127

Unalaska/Dutch Harbor Channel Line-up Card (effective 3/1/18)

Please note, many of the networks will have a different channel number on the new digital TV platform. As Eyecom works to finalize aspects of the new digital system, some channel placements will change temporarily. Please consult the channel guide on your converter box as it will always remain up-to-date.

New additions to the Eyecom line-up beginning February 1, 2018:

BBC America

Boomerang

CNBC

CNBC World

CNN en Espanol

CNN International

Disney Junior

Disney XD

Fox Deportes

Fox News Channel

Fox Sports 1

IFC

MSNBC

My Destination TV

NBC Sports

NFL Network

One America News

Recipe TV

Sundance TV

Tru-TV

Turner Classic Movies

A Wealth of Entertainment (AWE)

WeTV

New, from TelAlaska!

Now you can watch Alaska news, sports, weather, and your favorite shows on your television via a Roku streaming player where you will download the ViewLocal app. ViewLocal is delivered over our secure network, all you need is DSL service from TelAlaska!

•  ViewLocal does not affect your TelAlaska DSL internet experience as it is delivered via an additional service on your existing line
• Use on two devices at once
• $24.95 per month with a price lock through 2020!

13 Popular Local Channels

KTUU Anchorage (NBC)

KYUR Anchorage (ABC)

KTBY Anchorage (Fox)

KTVA Anchorage (CBS)

KAKM Anchorage (PBS)

Justice Network

PBS Kids

360 North

The CW

ION

My-TV5

Antenna TV

Create

ViewLocal is not transportable and is only available via active DSL service from TelAlaska in Seward, Moose Pass and Cooper Landing. Does not have DVR or rewind capabilities.