TelAlaska has been contacting autopay customers via phone regarding an issue we’ve experienced while transitioning to a new billing system. Unfortunately, autopay information did not transfer over to the new system. It is not our practice to contact customers for payment information over the phone so as an alternative we encourage you to contact us during regular business hours to provide your billing information. Below is additional information on how to re-establish your autopay services.
In order to resume your autopay services, you will need to create an account in our new advanced customer portal. The customer portal requires a CPNI password when first establishing the account.
If you would prefer not to access the portal, you may call us with your credit card number to re-establish autopay.
To establish your CPNI password, please contact us for the CPNI form. We may accept the completed form over fax or email only if it is sent from a fax number or email address that has been on the account for a minimum of 30 days.
Once you have established your CPNI password, please visit our Customer Portal page for instructions on creating an account in the new customer portal. You will then need to enter your credit card number and set it for recurring payments.
Please accept our sincere apologies for the inconvenience of having to re-establish your autopay services. TelAlaska will be waiving late fees on our April billing to provide for the extra time needed to resume autopay. We appreciate your business and are here to assist should you have any questions. Please reach out to us at the phone number or email address below.
TelAlaska Customer Service
Hours: Monday-Friday, 8am to 5pm except for Wednesdays when we open at 9am
What is CPNI?
Under federal law, our customers have the right to confidentiality of information regarding the telecommunication services to which they subscribe and we have the duty to protect that confidentiality. This confidential information includes such things as specific services a customer purchases, the number of services purchased, who their provider is for a service, call detail records, and charges related to the services purchased. This information is referred to as Customer Proprietary Network Information (CPNI). Our customers must establish a CPNI password to discuss account information during a telephone call or to access their account through the customer portal.
For more information on obtaining a CPNI password, please visit our CPNI page.