COVID-19 Information

Update for May 17, 2021

Per the newly updated guidelines put in place by the Center for Disease Control and Prevention (CDC), face masks are no longer required for those visiting TelAlaska offices.

Update for April 26, 2021

TelAlaska is pleased to welcome customers back into our offices in Seward, Unalaska and Anchorage. Please be advised of the following COVID-19 precautions when visiting our offices:

• Due to social distancing guidelines, we are limiting the number of visitors inside at one time. Please look for signage on the front door that indicates the number permitted inside that office.
• Face coverings are required to enter our offices and must be worn at all times.

Thank you for helping us provide a safe environment for our customers and employees. We look forward to seeing you!

If you prefer not to visit one of our offices, our phones continue to be open and we look forward to receiving your call at 800-478-3127 during normal business hours. Payments may be made by phone, on our website or via the drop boxes at our Nome, Seward and Unalaska offices. If you need technical support, our help desk continues to be available 24 hours a day, 7 days a week at 888-570-1792.

Update for November 19, 2020

The moratorium on disconnecting utility services for non-payment expired on November 15, 2020. TelAlaska will be contacting customers with past-due balances to make arrangements for a payment plan.

Telecommunication services are covered by recent legislation signed by the Governor of Alaska regarding the moratorium of disconnection of residential utility service during the ongoing COVID-19 public health emergency.

If you qualify for protection under the residential utility disconnection moratorium, the Regulatory Commission of Alaska recommends that you fill out and sign the “Sworn Statement of COVID-19 Related Financial Hardship and Request to Negotiate a Residential Service Deferred Payment Agreement” form.

Please understand that this emergency act does not excuse your obligation to pay for any utility service received during the COVID-19 public health disaster emergency or forgive any amount owed to a public utility for services rendered to date.

March 16, 2020: In order to support the efforts to contain the spread of the Coronavirus (COVID-19), and to protect our employees and customers, our offices are closed to any visitors until further notice. Payments may be made by phone, on our website or via the drop boxes at our Nome, Seward and Unalaska offices. For further assistance, please call us at 1-800-478-3127.

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As TelAlaska responds to COVID-19, the health and safety of our employees and customers remains our top priority. The services we provide are critical to the rural communities we serve, and we’re committed to being there when our customers need us most.

How is TelAlaska keeping their customers connected?

TelAlaska will be here to keep you connected throughout the COVID-19 pandemic. We recognize that staying in touch with your family, friends, school and work has never been more important.

Below are a few ways we’re helping consumers, small businesses, and enterprises in our areas.

Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” and concerns raised by members of Congress, which we share, TelAlaska is proud to support our customers by pledging that, for the next 60 days, we will:

• Not terminate the service of any home phone or residential or small business internet customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
• Waive late payment fees that any home phone, residential or small business internet customer may incur because of economic hardship related to the coronavirus pandemic.

What is TelAlaska doing to help provide a safe environment?

When people need us most, we keep them connected. That’s what we do. It’s who we are.

We are closely monitoring updates from our local government and the Centers for Disease Control and Prevention and taking their recommendations on the steps we can take to help prevent the spread of COVID-19. We are also reinforcing safe behavior practices (regular hand washing, the use of hand sanitizer, disinfecting spray/wipes and increased cleaning) in every environment and providing support and guidance to our employees whenever needed. Employees who feel ill have been told to not report to work and we have specific quarantine and communication procedures in place, set forth by government agencies, if an employee is diagnosed with COVID-19 or is asked to self-isolate by a public health authority.

Although our physical offices are closed to visitors until further notice, we urge you to contact us at 1-800-478-3127 or on our website at www.telalaska.com so we can assist you.  We can answer questions, upgrade your services, and assist with troubleshooting tips and paying your bill online. Additionally, our help desk continues to be available 24 hours a day, seven days a week at 1-888-570-1792.

What can you do to help us keep our employees and other customers safe?

Every precaution is being taken to ensure the safety and health of our communities, but we need your help. If you have a scheduled installation or repair, and someone in your household is experiencing symptoms or is under a self-quarantine, we will be happy to reschedule your appointment for a later date.

Please contact us at 1-800-478-3127 or via email to customerservice@telalaska.com for assistance.