Updated September 17th: After last weekend’s maintenance work we’ve seen an improvement in performance and the network is now stable. If you experience any issues, please call our help desk at 888-570-1792 for assistance. Thank you.
TelAlaska has recently been experiencing intermittent network outages and slower speeds on our internet and cellular network in Unalaska and Dutch Harbor. While troubleshooting these issues we discovered a rogue transmission in the middle of our frequency, which has the capability of interfering with the reception of our signal in Unalaska, causing errors resulting in poor performance. We are working on a solution with our satellite vendor that will lead to some brief internet and cellular outages from 1:00 am to 4:00 am on Saturday, September 11, 2021. We apologize for the inconvenience and appreciate your patience as we work to resolve these performance issues. When we have any new information, it will be provided here. Thank you.