We are aware that many of our rural internet customers on metered satellite internet plans are concerned about increased usage due to their need to connect from home. TelAlaska understands this concern and we want to work with you on easing the financial burden of internet overages. TelAlaska is offering a usage credit up to $100 to be reflected on your May 1 bill (usage period of March 24, 2020 through April 23, 2020), for any customer on a metered satellite internet plan (communities listed below), who has overages for this period. This is in addition to our pledge last week to not terminate service for non-payment, and to waive late fees for 60 days.
To claim the usage credit, please fill out the Usage Credit Request Form or call us at 1-800-478-3127 to request a form. Forms must be received by May 23, 2020 in order for the credit to be applied at the end of the billing period. If your form is received after April 23rd, the credit will appear on your June bill. The credit will be automatically posted to your account; it is not necessary to call to confirm.
TelAlaska appreciates the opportunity to serve and support our customers through these extraordinary times. If we can be of assistance, please do not hesitate to contact us.
TelAlaska communities eligible for an internet usage credit of up to $100:
Brevig Mission, Cold Bay, Elim, Fort Yukon, Galena, Golovin, Iliamna/Newhalen, King Cove, Koyuk, Little Diomede, Port Lions, Saint Michael, Sand Point, Shaktoolik, Shishmaref, Stebbins, Teller, Unalaska/Dutch Harbor, Wales and White Mountain
Inside Alaska: 800-478-3127
Outside Alaska: 907-563-2003